In 2015, Amadeus approached us for our customer-centric approach to help research and redefine how travel agents interface with Amadeus travel agent software products.

After hundreds of hours of in-depth user research and studies, we designed a product that behaves in the same way that travel agents think. This next-generation booking and fulfillment platform for travel agencies is designed to free the agent from technical constraints and put their passions to work. Our vision allows agents to “work anywhere, anytime, anyhow.”

Agents can use the newly designed tool to manage their customer’s entire journey by creating quotes, booking, amending, invoicing, and checking payments, all seamlessly from one place.

Activities: Research, User Testing, Competitive Analysis, Customer Journey Mapping, UX Strategy, UX Design, Vision

Role: UX/Project Lead